Need Help?

Please note that we only ship physical products to the U.S. and Canada, however, Online Streaming is available for purchase throughout the world. (Medical products cannot be shipped outside of the United States)

Send Us a Message

If you have not received an order confirmation email, tracking # for your order,  or instructions on how to view your virtual training products, please check your spam email folder. All of these emails are auto-generated. 

If you purchased Online Streaming: To view previously purchased films, please log in to your account and click “My Courses” at the top of the homepage. You will be able to access your films under this section.

If you purchased a USB Drive: If you have any issues with audio not matching up with video, or skipping, it is likely your video player, browser, or internet connection. VLC Media Player is Free and the best free player. Please do not email us until you have tried another player or device. Typically video problems are a player issue, or compatibility issue (for televisions). If you’ve exhausted your options, please then feel free to contact us. 

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